Standard
Community-grade assistance for individual workspaces.
Response2 business days
Monday–Friday, 09:00–17:00 US Eastern. Best effort — no after-hours desk.
- Email support
- Status page access
- Trust center documentation
Pro Priority
Dedicated channel for teams shipping governed decisions.
ResponseNext business day
Monday–Friday, 09:00–17:00 US Eastern. No staffed 4-hour P1 desk.
- Priority inbox
- Workspace context in requests
- Escalation for production blockers
Enterprise
Named escalation after a sales-assisted pilot is provisioned.
ResponseNext business day
Contracted hours only. 24/7 P1 is not staffed until an enterprise agreement says so.
- Named escalation path
- Diligence & procurement liaison
- SSO, RBAC, and governance export support
Hours and how to report
- Staffed Monday–Friday, 09:00–17:00 US Eastern. There is no 24/7 on-call desk.
- Include decision title and steps to reproduce.
- Pro and Enterprise: use your dedicated inbox during staffed hours.